Refund & Return Policy

Last Updated: June 29, 2026

Overview

At Zartiq, customer satisfaction is important to us. Returns are accepted only in accordance with the conditions outlined in this Refund & Return Policy. By placing an order on our website, you agree to the terms described below.

This policy applies to eligible products sold by Zartiq, including home décor, jewellery, gift items, keychains, accessories, and similar products unless otherwise stated.

Eligibility for Returns

You may request a return within 7 days of delivery, provided that:

• The return request is submitted within 7 calendar days from the date of delivery.
• The product is unused, unwashed, and in its original condition.
• All original packaging, tags, accessories, inserts, complimentary items (if any), and invoices are returned with the product.
• The product has not been damaged due to misuse, improper handling, accidental damage, negligence, modification, or normal wear and tear.
• The returned product matches the original item shipped by Zartiq.
• The return request meets all conditions mentioned in this policy and has been approved by Zartiq.

Products that do not satisfy the above conditions may not be eligible for return, replacement, or refund.

Note: Digital products, downloadable content, gift cards (if offered), and products specifically marked as non-returnable are not eligible for return or refund unless required under applicable law.

Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or missing product, you must notify us within 48 hours of delivery.

To process such claims, customers may be required to provide sufficient supporting evidence, including:

• A clear, continuous, and unedited unboxing video recorded from the moment the sealed package is opened until all contents are fully visible.
• Clear photographs of the product showing the issue.
• Photographs of the outer packaging and shipping label.
• Any additional information reasonably requested by our support team.

The unboxing video should clearly show the sealed package before opening, the shipping label, the opening process, and the condition of all contents without interruption.

Failure to provide sufficient supporting evidence may affect eligibility for a replacement, return, or refund.

Claims reported after 48 hours of delivery may not be eligible for replacement, return, or refund.

Non-Returnable Situations

Returns, refunds, or replacements will generally not be accepted in the following situations:

• Change of mind after purchase.
• The customer no longer wants the product.
• The product was ordered by mistake.
• The product does not match personal preference or expectations.
• Minor differences in colour, finish, texture, dimensions, packaging, or appearance caused by photography, lighting, screen settings, handcrafted manufacturing, supplier updates, or natural material variations.
• Used, damaged, washed, altered, repaired, or incomplete products.
• Products returned without original packaging, tags, accessories, inserts, or complimentary items (if any).
• Products damaged after successful delivery due to misuse, accidental damage, improper storage, or negligence.
• Final sale, clearance, promotional, or non-returnable products unless received damaged, defective, or incorrect.
• Requests submitted after the applicable return period.

Return Approval Process

All return requests are individually reviewed by our customer support team.

Return requests are approved only if the product satisfies the eligibility conditions stated in this policy.

Approval of a return request does not automatically guarantee a refund. All returned products are subject to inspection after they are received by Zartiq.

Return Process

To request a return, contact us at: support@zartiq.in

Once your return request has been approved, our team will provide the return address and detailed return instructions.

Important: Customers are responsible for arranging and paying for return shipping. Zartiq currently does not provide reverse pickup or courier collection services.

We recommend using a reliable courier service with shipment tracking. Zartiq is not responsible for return shipments that are lost, delayed, damaged, or misdelivered before they are successfully received at our designated return address.

Products returned without prior approval or without following the provided return instructions may be refused.

Inspection of Returned Products

All returned products are inspected after they are received by Zartiq to verify their condition and eligibility for return, replacement, or refund.

During inspection, we may verify the product condition, original packaging, tags, accessories, complimentary items (if any), and whether the returned item matches the original order.

If the returned product does not meet the conditions outlined in this policy, Zartiq reserves the right to reject the return request or issue a partial refund where appropriate, subject to applicable law.

Refunds

Once the returned product has been received, inspected, and approved, eligible refunds will be processed.

• Prepaid orders will be refunded to the original payment method used during checkout.
• Cash on Delivery (COD) orders will be refunded via bank transfer or another refund method determined by Zartiq.
• Customers may be required to provide accurate bank account details for COD refunds.
• Original shipping charges are non-refundable unless otherwise required under applicable law.
• Return shipping charges paid by the customer are non-refundable.

If an order is returned to Zartiq due to customer-related reasons (such as an incorrect address, refusal to accept delivery, or repeated delivery failures), any applicable shipping, courier, handling, payment gateway, or other reasonable charges incurred by Zartiq may be deducted from the refundable amount where permitted by law.

After the refund has been initiated by us, the time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or financial institution.

Replacement

Replacement requests are accepted only for eligible products received in a damaged, defective, incorrect, or incomplete condition and are subject to verification and product availability.

If a replacement product is unavailable, Zartiq may, at its sole discretion, offer a refund or another suitable resolution.

Exchanges

We do not offer direct product exchanges.

If you wish to purchase a different product, you may place a new order separately after your eligible return request has been completed.

Processing Time

Approved refunds are generally processed within 5–7 business days after the returned product has been received, inspected, and approved.

Actual credit timelines may vary depending on your payment provider, bank, or financial institution.

Shipping Region

Currently, returns are accepted only for products delivered within India unless otherwise agreed by Zartiq.

Contact Us

Email: support@zartiq.in

Website: https://www.zartiq.in/

Location: Gurugram, Haryana, India

Policy Updates

Zartiq reserves the right to update, modify, or replace this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website after such changes constitutes acceptance of the updated policy.