Shipping Policy

Last Updated: June 29, 2026

Overview

At Zartiq, we strive to deliver your orders safely and efficiently across India. This Shipping Policy explains our order processing, shipping, delivery timelines, and related terms.

This policy applies to all eligible products sold by Zartiq, including home décor, jewellery, gift items, keychains, accessories, and similar products unless otherwise stated.

Order Processing Time

Orders are generally processed within 1–3 business days (Monday to Friday, excluding public holidays).

• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may increase during sales, festivals, holidays, inventory updates, or peak seasons.
• Order processing time is separate from shipping and delivery time.

Order Verification

To help prevent fraudulent transactions and ensure secure order fulfillment, Zartiq reserves the right to verify certain orders before dispatch.

We may delay, hold, request additional verification, or cancel any order suspected of fraud, payment issues, inaccurate customer information, misuse of offers, or other suspicious activity.

Shipping and Delivery

We currently ship orders across India through trusted courier and logistics partners.

• Standard Delivery: Usually 3–7 business days after dispatch.
• Express Delivery: Available only where offered during checkout.

Delivery timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, government restrictions, natural events, or other circumstances beyond our reasonable control.

Shipping delays caused by courier partners or events beyond our control shall not automatically entitle customers to cancellation, compensation, or refunds.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

Free shipping offers or promotional shipping discounts may be introduced, modified, or withdrawn at any time unless otherwise stated.

Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or any other communication channel used by Zartiq.

Customers can monitor shipment progress using the tracking information provided after dispatch.

Delivery Address Responsibility

Customers are responsible for providing complete, accurate, and deliverable shipping information while placing an order.

• Incorrect or incomplete addresses may result in delayed, failed, or returned deliveries.
• Address changes may not be possible once an order has been packed or shipped.
• Zartiq shall not be responsible for delivery failures resulting from inaccurate customer information.

Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, incomplete, or missing product, you must notify us within 48 hours of delivery.

To process such claims, customers may be required to provide:

• A clear, continuous, and unedited unboxing video recorded from opening the sealed package until all contents are fully visible.
• Clear photographs of the product.
• Photographs of the outer packaging and shipping label.
• Any additional information reasonably requested by our support team.

Failure to provide sufficient supporting evidence may affect eligibility for replacement, return, or refund.

Claims submitted after 48 hours of delivery may not be eligible for replacement, return, or refund.

Delivered but Not Received

If the courier tracking status shows an order as successfully delivered but the customer claims that the order was not received, Zartiq may require additional time to investigate the matter with the courier partner before providing an appropriate resolution.

Customers may be required to cooperate during the investigation and provide any additional information reasonably requested.

Delayed or Lost Shipments

If your shipment is delayed, we recommend first checking the tracking information provided by the courier.

If further assistance is required, please contact us at support@zartiq.in.

For shipments officially confirmed as lost by the courier partner, Zartiq will work with the courier to investigate the matter and provide an appropriate resolution where applicable.

Undeliverable and Return to Origin (RTO) Orders

Orders may be returned to us (Return to Origin or RTO) for reasons including, but not limited to:

• Incorrect or incomplete shipping address provided by the customer.
• Customer unavailable during courier delivery attempts.
• Customer refuses to accept delivery.
• Failure to respond to courier communications.
• Any other customer-related reason resulting in unsuccessful delivery.

If an order is returned to us for any of the above reasons:

• Additional shipping charges may apply if the customer requests reshipment.
• Original shipping charges are non-refundable.
• Any eligible refund may be reduced by applicable shipping, courier, handling, payment gateway, or other reasonable charges incurred by Zartiq, where permitted by law.

Multiple Items and Partial Shipments

Orders containing multiple products may be shipped separately depending on inventory availability, warehouse operations, or logistics requirements.

Separate tracking details may be provided for each shipment where applicable.

Shipping Restrictions

Currently, Zartiq ships only within India.

Limitation of Liability

Zartiq shall not be responsible for shipping delays, failed deliveries, or losses caused by courier partners, incorrect customer information, natural disasters, government actions, strikes, technical failures, or other events beyond our reasonable control.

Contact Us

Email: support@zartiq.in

Website: https://www.zartiq.in/

Location: Gurugram, Haryana, India

Policy Updates

Zartiq reserves the right to update, modify, or replace this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the updated policy.