FAQ

Yes. Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes.

COD availability may vary depending on your delivery location, order value, and courier serviceability.

Once your order is dispatched, we'll send your tracking details via email, SMS, WhatsApp, or another available communication channel.

You can use the tracking link provided to monitor your shipment in real time.

Please contact us within 48 hours of delivery by emailing support@zartiq.in.

For faster verification, please provide:

• A clear, continuous, unedited unboxing video.
• Clear photos of the product.
• Photos of the outer packaging and shipping label.

Claims reported after 48 hours may not be eligible for a replacement, return, or refund.

Eligible return requests may be accepted within 7 days of delivery, subject to our Refund & Return Policy.

Returns are accepted only if the product meets our return eligibility requirements. Products returned due to change of mind, personal preference, ordering by mistake, or similar reasons are not eligible for return.

No. We do not offer direct product exchanges.

If you wish to purchase a different item, you can place a new order after your eligible return request has been completed.

Customers are responsible for arranging and paying for return shipping.

Zartiq currently does not provide reverse pickup or courier collection services.

Approved refunds are generally processed within 5–7 business days after the returned product has been received, inspected, and approved.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

We make every effort to display our products as accurately as possible.

However, slight variations in colour, finish, texture, size, packaging, or appearance may occur due to photography, screen settings, lighting conditions, handcrafted manufacturing, natural materials, or supplier updates.

Yes. All online payments are processed through secure and trusted payment gateways.

Zartiq does not store your complete debit card, credit card, CVV, UPI PIN, or online banking credentials.

Yes. We currently deliver to most serviceable locations across India through our trusted courier partners.

Delivery availability depends on your PIN code.

If your order has not yet been processed or shipped, please contact us as soon as possible at support@zartiq.in.

Once an order has been packed or dispatched, cancellation may not be possible.

Address changes may be possible only before your order is packed or shipped.

Please contact us immediately at support@zartiq.in. Once an order has been dispatched, address changes are generally not possible.

If your order is returned to us due to an incorrect or incomplete address, refusal to accept delivery, customer unavailability, failed delivery attempts, or any other customer-related reason, it will be treated as a Return to Origin (RTO).

If you request reshipment, additional shipping charges may apply.

If an eligible refund is applicable, it may be reduced by applicable shipping, courier, handling, payment gateway, or other reasonable charges, where permitted by applicable law.

You can contact our customer support team anytime by emailing support@zartiq.in.

You can also visit our website at www.zartiq.in.